Orders are shipped via USPS Priority Mail. Please allow days 2-4 business days to be processed (not including Saturdays or Sundays). *We are not responsible for any courier delays.
A tracking # will be sent to your email once your order has shipped! You can also track your order by going to https://www.usps.com
Please allow a little more time during the holiday seasons or any incidents of bad weather.
*Updated July 1, 2020
Our policy lasts 7 days. If 7 days have gone by since receiving your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The below are exempt from being returned.
To complete your return, email us at email@example.com. Please include your name, order #, and description of what is being returned. Customers are responsible for return shipping.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account one more time.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
Any item can be exchanged for another size or color if we have it in stock. Please send us an email at email@example.com and send your item to: Closet of Gold LLC, PO BOX 250336, West Bloomfield, MI 48322, United States. *Customers are responsible for return shipping.
To return your product, you should mail to: Closet of Gold LLC, PO BOX 250336, West Bloomfield, MI 48322, United States.
Customers are responsible for paying shipping costs on returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This is to ensure we receive your returned item.
As a business, it is important to us that you receive your items in pristine condition. We can replace items if they are defective or received damaged. Please email us at firstname.lastname@example.org within 7 days of receiving items for further instructions.